Payment Policy

Last updated: 11 September 2026

This Payment Policy explains how payments are processed on endurancevitals.com (the “Website”), operated by VITRAIN LTD (Company Reg. No. 16394231), registered at 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, England & Wales (“we”, “us”, “our”). By placing an order, you agree to the terms below.

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit and debit cards – Visa and Mastercard. All major cards within these networks are supported.
  • Bank transfer – SEPA transfers from bank accounts within the Single Euro Payments Area, and SWIFT (international wire) transfers from banks outside the SEPA zone.

We do not currently accept cash, cheque, or cryptocurrency.

2. Currency

Euro (EUR / €) is the only currency accepted on the Website. All prices are displayed, and all payments are charged, in EUR. We do not offer pricing or payment in any other currency, and no currency conversion is carried out by us at checkout.

Card payments: if your card is denominated in a currency other than EUR, your bank or card issuer will convert the charge at its own exchange rate and may apply a foreign-transaction fee. We have no control over these charges and are not responsible for them.

Bank transfers: transfers must be made in EUR for the exact amount shown on your order confirmation. Transfers sent in any other currency may be rejected or converted by the receiving bank at an unfavourable rate, and any resulting shortfall will need to be covered by you before dispatch. Any fees charged by your bank or by intermediary banks (in particular for SWIFT transfers) are your responsibility. Please instruct your bank to send the transfer with charges borne by the sender (OUR) so that we receive the full order amount. If we receive less than the full amount, we will contact you to arrange payment of the difference before dispatch.

3. When You Are Charged

Card payments: payment is taken in full at the time you place your order. Your order is confirmed only once payment has been successfully authorised. If authorisation fails or is later reversed, we reserve the right to cancel the order.

Bank transfers: when you select bank transfer at checkout, your order is placed on hold and our bank details, together with your order number, are shown on the order confirmation page and in your confirmation email. Please quote your order number as the payment reference so we can match your payment. Your order is confirmed and dispatched only once the funds have cleared in our account. SEPA transfers typically arrive within 1-2 business days; SWIFT transfers may take 3-5 business days. Transfers received without a valid order reference may be delayed while we identify the payment.

4. Pricing and Taxes

All prices are shown inclusive of applicable taxes unless stated otherwise at checkout. Shipping charges, where applicable, are calculated and displayed before you confirm your order. We make every effort to ensure prices are accurate, but in the event of a pricing error we will contact you before dispatch and give you the option to confirm the corrected price or cancel the order for a full refund.

5. Payment Security

All card payments are processed through a PCI-DSS-compliant payment provider over an encrypted (SSL/TLS) connection. We do not store your full card details on our servers. Card data is transmitted directly to our payment processor. Where required, transactions are protected by 3-D Secure / Strong Customer Authentication (SCA), which may ask you to verify the payment with your bank.

Bank transfers are made directly from your bank to ours; we never ask for your online banking credentials. Our bank details are provided only through the Website checkout and official order confirmation emails from info@endurancevitals.com. If you receive bank details from any other source or notice a change in the details, do not send payment and contact us first.

6. Declined or Failed Payments

If your card payment is declined, please check that your card details, billing address, and available balance are correct, and that your card is authorised for online and international purchases. If a bank transfer is returned or does not arrive, please check the account details and payment reference with your bank. Orders will not be processed or dispatched until payment is successfully received. If you continue to experience problems, contact your card issuer or bank, or reach out to us.

7. Fraud Prevention

To protect our customers, orders may be subject to automated and manual fraud-prevention checks. We reserve the right to request additional verification, delay, or cancel any order we reasonably suspect to be fraudulent or unauthorised, and to refund such orders to the original payment method.

8. Refunds

Refunds are issued in accordance with our Refund & Returns Policy and are made to the original payment method: to the card used for the purchase, or to the bank account from which the transfer was sent. Refunds are processed in EUR; where your card or bank account is in another currency, the amount received may differ from the original charge due to exchange-rate movements and bank fees, for which we are not responsible. Refunds to bank accounts may take 3-10 business days to arrive depending on your bank and the transfer type.

9. Contact Us

For any questions about payments or a charge on your statement, contact us at info@endurancevitals.com. We aim to respond within 2 business days.

10. Company Information

VITRAIN LTD

Company Number: 16394231

Registered Office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, England & Wales

Email: info@endurancevitals.com