Payment Policy

Last updated: 27 August 2026

This Payment Policy explains how payments are processed on endurancevitals.com (the “Website”), operated by VITRAIN LTD (Company Reg. No. 16394231), registered at 167–169 Great Portland Street, 5th Floor, London, W1W 5PF, England & Wales (“we”, “us”, “our”). By placing an order, you agree to the terms below.

1. Accepted Payment Methods

We accept payment by credit and debit card, including Visa and Mastercard. All major cards within these networks are supported. We do not currently accept cash, cheque, bank transfer, or cryptocurrency.

2. Currency

All prices are displayed and charged in euros (EUR / €). If your card is denominated in another currency, your bank or card issuer will apply its own exchange rate and may charge a foreign-transaction fee. We have no control over these charges and are not responsible for them.

3. When You Are Charged

Payment is taken in full at the time you place your order. Your order is confirmed only once payment has been successfully authorised. If authorisation fails or is later reversed, we reserve the right to cancel the order.

4. Pricing and Taxes

All prices are shown inclusive of applicable taxes unless stated otherwise at checkout. Shipping charges, where applicable, are calculated and displayed before you confirm your order. We make every effort to ensure prices are accurate, but in the event of a pricing error we will contact you before dispatch and give you the option to confirm the corrected price or cancel the order for a full refund.

5. Payment Security

All card payments are processed through a PCI-DSS–compliant payment provider over an encrypted (SSL/TLS) connection. We do not store your full card details on our servers. Card data is transmitted directly to our payment processor. Where required, transactions are protected by 3-D Secure / Strong Customer Authentication (SCA), which may ask you to verify the payment with your bank.

6. Declined or Failed Payments

If your payment is declined, please check that your card details, billing address, and available balance are correct, and that your card is authorised for online and international purchases. Orders will not be processed or dispatched until payment is successfully received. If you continue to experience problems, contact your card issuer or reach out to us.

7. Fraud Prevention

To protect our customers, orders may be subject to automated and manual fraud-prevention checks. We reserve the right to request additional verification, delay, or cancel any order we reasonably suspect to be fraudulent or unauthorised, and to refund such orders to the original payment method.

8. Refunds

Refunds are issued in accordance with our Refund & Returns Policy and are made to the original card used for the purchase. Refunds are processed in EUR; where your card is in another currency, the amount received may differ from the original charge due to exchange-rate movements, for which we are not responsible.

9. Contact Us

For any questions about payments or a charge on your statement, contact us at info@endurancevitals.com. We aim to respond within 2 business days.

10. Company Information

VITRAIN LTD

Company Number: 16394231

Registered Office: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF, England & Wales

Email: info@endurancevitals.com