Shipping Policy

Last updated: 27 August 2026

1. Shipping Destinations

We ship orders across Europe and internationally from our central warehouse in the Czech Republic. If your country is available for selection at checkout, we are able to ship to you. If your country is not listed, we are unfortunately unable to deliver there at this time.

2. Order Cut-Off & Handling Time

  • Order cut-off time: Orders placed before 16:00 GMT (Monday–Friday) are processed the same business day.
  • Orders placed after the cut-off time, or on weekends and public holidays, are processed on the next business day.
  • Handling time: Standard handling and packaging time is 1 business day.

3. Estimated Delivery Times

Delivery times vary depending on your destination:

  • European countries: 3–7 business days
  • International (outside Europe): 5–10 business days.

Please note that delivery times are estimates only. Delays caused by customs clearance, courier operations, or seasonal demand are outside our control.

4. Shipping Costs

  • Flat-rate shipping: €8.00 per order.
  • The applicable shipping cost is confirmed at checkout before you complete your order.

5. Shipping Carriers

We partner with trusted international and local courier services to ensure safe delivery, including:

  • DHL
  • DPD
  • Itella
  • Omniva Parcel Terminal
  • Other reputable postal providers where applicable

Tracking details are provided once your order has been dispatched.

6. Undeliverable, Lost, or Delayed Orders

  • Incorrect or incomplete address: If a package is returned to us because of incorrect delivery details provided by the customer, reshipping costs will apply.
  • Uncollected parcels: If an order is not collected within the required timeframe and is returned to us, reshipping fees will be charged.
  • Lost in transit: If your parcel is confirmed lost by the courier, we will issue a free replacement.
  • Marked as delivered but not received: If tracking shows “Delivered” but you have not received your package, please first check with neighbours and your local courier office. If the issue remains unresolved, contact us and we will assist.

7. Customs, Duties & Taxes (International Orders)

  • Orders shipped outside the EU and UK may be subject to import duties, taxes, or customs fees. These charges are the responsibility of the customer.
  • Customs clearance may cause additional delays that are beyond our control. Please review your local customs regulations before placing an order.

8. Order Modifications & Cancellations

  • Before dispatch: Orders may be modified or cancelled while they have not yet shipped. Please contact us immediately at info@endurancevitals.com.
  • After dispatch: Once an order has shipped, it cannot be cancelled. You may still request a return under our Refund & Returns Policy.

9. Contact Information

If you have any questions about shipping or delivery, please contact us:

VITRAIN LTD

Company number: 16394231

Registered address:

167–169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom

Warehouse:

Ve Žlíbku 1800/77, 193 00, Praha 9 – Horní Počernice, Czech Republic

Email: info@endurancevitals.com