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GENERAL PROVISIONS

This Privacy Policy outlines how VITRAN LTD (“we,” “us,” “our,” or “the Site”) collects, uses, and shares your personal information when you access our website, make a purchase from endurancevitals.com, interact with us, or use any of our services (collectively, the “Services”). The terms “you” and “your” refer to any individual who uses our Services, including customers, visitors, and users whose information we collect.

Please read this policy carefully. By using or accessing any part of our Services, you acknowledge and agree to the practices described here. If you do not agree with this Privacy Policy, please discontinue use of our Services.

UPDATES TO THIS POLICY

We may revise this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or best practices. All updates will be posted on this page with the updated “Last Revised” date. If legally required, we will notify you of material changes.

INFORMATION WE COLLECT AND HOW WE USE IT

We collect personal information from various sources, including information you provide, data collected automatically via cookies, and data shared with us by third parties. We use this data to:

• Communicate with you

• Deliver and enhance our Services

• Fulfill legal obligations

• Enforce our terms

• Protect our platform and its users

PERSONAL INFORMATION YOU PROVIDE DIRECTLY

Examples of the personal information you may provide include:

Contact Information: name, email, phone number, address

Order Information: billing/shipping details, order contents, payment confirmation

Account Details: login credentials and account preferences

Shopping Behavior: products viewed, added to cart, or wishlisted

Customer Support Messages: communications made via our contact forms or other platforms

Certain features may require specific information. Declining to provide it may limit access to parts of the Services.

AUTOMATED DATA COLLECTION (COOKIES & TRACKING)

We collect usage data via cookies, pixels, and similar tools to understand how you interact with the Site. This includes:

• Browser/device type

• IP address

• Access timestamps

• Pages visited

• General location data

This data helps us enhance the user experience and maintain secure operations. You may manage cookie settings via your browser, though disabling cookies may impact functionality.

DATA FROM THIRD PARTIES

We may receive additional personal information from:

Service providers (e.g., analytics, cloud storage, support providers)

Payment processors (e.g., credit card data, billing addresses)

Advertising platforms (e.g., via pixels and SDKs for personalized marketing)

We handle third-party data in accordance with this Privacy Policy but are not responsible for the accuracy or practices of external platforms.

HOW WE USE YOUR INFORMATION

To Provide Our Services

We use personal information to process orders, deliver products, manage accounts, facilitate returns, and communicate about transactions.

Marketing and Advertising

We may send promotional messages via email or SMS, and serve personalized ads based on your interests.

Security & Fraud Prevention

Personal data is used to detect and prevent fraud or unauthorized use. You are responsible for keeping your account credentials secure.

Customer Communication

We use personal data to deliver support and respond to inquiries, supporting our commitment to high-quality service.

COOKIES

Cookies enable website functionality, analytics, and ad personalization. You may restrict cookie use via browser settings, but this may limit website performance. Blocking cookies may not fully prevent data sharing with third-party tools like advertising partners.

DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information in the following scenarios:

• To Service Providers: For order processing, IT infrastructure, analytics, fulfillment, etc.

• With Consent or Direction: If you request that we share your data with a specific service or integration

• To Affiliates: Within our corporate group

• For Legal or Business Reasons: In response to legal requests or as part of a merger, acquisition, or similar event

We do not use sensitive personal information to infer characteristics about you.

Categories of Shared Information (past 12 months)

• Identifiers: e.g., name, email, shipping details

• Commercial Data: purchase history and cart activity

• Internet Activity: browsing behavior and device data

USER-GENERATED CONTENT

When you post reviews or content on public parts of our Services, it becomes accessible to others. We are not responsible for the use or misuse of public posts by third parties.

THIRD-PARTY WEBSITES

Our Site may include links to unaffiliated external websites. We are not responsible for their content, security, or privacy practices. Please review third-party policies before providing them with personal information.

CHILDREN’S PRIVACY

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has submitted information to us, please contact us to request its deletion.

INFORMATION SECURITY & RETENTION

We apply technical and organizational measures to protect your data, but no system is completely secure. We retain personal information only as long as necessary to fulfill our business needs or legal obligations.

YOUR RIGHTS & CHOICES

Depending on your location, you may have the right to:

• Access or request a copy of your personal data

• Request corrections or deletions

• Object to or restrict data processing

• Opt out of data sharing or targeted advertising

• Withdraw consent at any time

• Lodge a complaint with a data protection authority

You may exercise your rights by contacting us using the details provided below. We may require verification of your identity before processing your request.
We will not discriminate against you for exercising your privacy rights.

COMPLAINTS

If you believe we’ve mishandled your personal data, please contact us directly. If unsatisfied with our response, you may file a complaint with your local data protection authority.

INTERNATIONAL DATA TRANSFERS

We may store and process your personal data outside your country of residence, including the United Kingdom and European Union. Transfers will follow appropriate safeguards, such as Standard Contractual Clauses or other legally approved mechanisms.

CONTACT INFORMATION

If you have questions or concerns about this Privacy Policy or wish to exercise your data rights, please reach out to us:

VITRAN LTD
Company number: 16394231
Registered address: Corner Chambers, 590A Kingsbury Road, Birmingham, B24 9ND, United Kingdom
Warehouse: Ve Žlíbku 1800/77, 193 00 Praha 9 – Horní Počernice, Czech Republic
Email: [email protected]